The Gardener Nursery guarantees that our plants are true to name, disease and insect free, and that all stock is well rooted and healthy when it leaves the nursery.
Customers who buy plants at the wholesale rate are expected to handle plants correctly and under no circumstances are there any replacements.
The Gardener Nursery cannot accept any returns. Due to the known pathogens in our area and the ability for them to be spread, we must strictly adhere to this policy. Because we are growers, we must take the necessary measures to ensure the continued good health of our plants. Please make sure to always measure and count twice when you are counting the amount of plants that you need!
RETAIL PLANT REPLACEMENT POLICY
The Gardener Nursery guarantees that our plants are true to name, disease and insect free, and that all stock is well rooted and healthy when it leaves our nursery. If a plant bought at retail price dies within 6 months, the customer will receive a 50% discount on their purchase of a new/replacement plant. The replacement plant does not have to be the same type as the one previously bought, but it cannot exceed the price of the original plant. This replacement policy can only be used one time per plant.
In order to receive the replacement discount, customers will need to show a photo of the dead plant and provide either the original receipt or the card used for the purchase. Please do not bring a dead plant to the nursery. Plants that are not covered on our plant policy are plants that died from acts of nature, were eaten by an animal, blown over in a storm, or impacted by other events that are out of our control, like a plant being run over by a car. Also, Plants that are planted in planters or left in the original container are not covered.
If you are worried about the health of a plant you purchased from our nursery, always call and or email your concerns and pictures to Cameron@gardenernursery.com as soon as possible. Often, we can come up with a solution to save plants before they die.
PLANT INSTALLATION GUARANTEE
The Gardener Nursery guarantees any plant that we install for 12 months from the installation date provided that the plant(s) are watered correctly throughout that period. Plants that die from causes other than improper watering or reasons out of our control (deer damage, vole damage, car accidents, etc.) will be replaced at no cost. As a courtesy to our customers, plants that we install and then die due to improper watering during the 12 month guarantee period will be replaced for the cost of the plant only.
The Gardener Nursery transplants will be properly dug (according to industry standards), secured and replanted onsite. No guarantee is offered on the performance of transplanted material.
The Gardener Nursery delivers plant material for wholesale and retail customers that meet our purchase minimums for the appropriate distances. Our rates are as follows:
Within 15 Miles (of the Nursery):
Cost: $50-$85 Delivery Fee
Minimum Purchase: $400 (The delivery fee does not count towards this total.)
15-50 Miles (From the Nursery):
Cost: $50 Delivery Fee + $2.5 Per Loaded Mile
Minimum Purchase: $600 (The delivery fees do not count towards this total.)
50-100 Miles (From the Nursery):
Cost: $2.5 Per Loaded Mile
Minimum Purchase: $800 (The delivery fee does not count towards this total.)
100-150 Miles (From the Nursery):
Cost: $2.5 Per Loaded Mile
Minimum Purchase: $1,000 (The delivery fee does not count towards this total.)
If you have any questions or want to find out our delivery schedule, please email Cameron@gardenernursery.com.
BULK MATERIAL DELIVERIES
The Gardener Nursery offers local delivery for bulk material purchases of 4 yards or more. Deliveries for 4-9 yards of a bulk material will include a delivery fee. Deliveries for 10 yards or more are free.