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PLANT GUARANTEE

The Gardener Nursery guarantees that our plants are true to name, disease and insect free, and that all stock is well rooted and healthy when it leaves the nursery.

 

Customers who buy plants at the wholesale rate are expected to handle plants correctly and under no circumstances are there any replacements.

RETURN POLICY

The Gardener Nursery cannot accept any returns. Due to the known pathogens in our area and the ability for them to be spread, we must strictly adhere to this policy. Because we are growers, we must take the necessary measures to ensure the continued good health of our plants. Please make sure to always measure and count twice when you are counting the amount of plants that you need!

RETAIL PLANT REPLACEMENT POLICY

The Gardener Nursery guarantees that our plants are true to name, disease and insect free, and that all stock is well rooted and healthy when it leaves our nursery. If a plant bought at retail price dies within 6 months, the customer will receive a 50% discount on their purchase of a new/replacement plant. The replacement plant does not have to be the same type as the one previously bought, but it cannot exceed the price of the original plant. This replacement policy can only be used one time per plant.
 

In order to receive the replacement discount, customers will need to show a photo of the dead plant and provide either the original receipt or the card used for the purchase. Please do not bring a dead plant to the nursery. Plants that are not covered on our plant policy are plants that died from acts of nature, were eaten by an animal, blown over in a storm, or impacted by other events that are out of our control, like a plant being run over by a car. Also, Plants that are planted in planters or left in the original container are not covered.

If you are worried about the health of a plant you purchased from our nursery, always call and or email your concerns and pictures to Cameron@gardenernursery.com as soon as possible. Often, we can come up with a solution to save plants before they die.

PLANT INSTALLATION GUARANTEE

The Gardener Nursery guarantees any plant that we install for 12 months from the installation date provided that the plant(s) are watered correctly throughout that period. Plants that die from causes other than improper watering or reasons out of our control (deer damage, vole damage, car accidents, etc.) will be replaced at no cost. As a courtesy to our customers, plants that we install and then die due to improper watering during the 12 month guarantee period will be replaced for the cost of the plant only.

TRANSPLANT

GUARANTEE

The Gardener Nursery transplants will be properly dug (according to industry standards), secured and replanted onsite. No guarantee is offered on the performance of transplanted material.

PLANT
DELIVERY RATES

The Gardener Nursery delivers plant material for wholesale and retail customers that meet our purchase minimums for the appropriate distances. Please call for a wholesale delivery quote. Our retail delivery rates are as follows:

 

Within 15 Miles (of the Nursery): 

Cost: $85-$100 Delivery Fee

Minimum Purchase: $400 (The delivery fee does not count towards this total.)

 

15-50 Miles (From the Nursery):

Cost: $100-$250 Delivery Fee

Minimum Purchase: $600 (The delivery fees do not count towards this total.)

 

50+ Miles (From the Nursery):

Cost: Call for custom quote

Minimum Purchase: $800 (The delivery fee does not count towards this total.)

If you have any questions or want to find out our delivery schedule, please email Cameron@gardenernursery.com.

PLANT DELIVERY POLICY

Expectations of The Gardener Nursery’s Delivery Services:

 

The Gardener Nursery’s driver will deliver agreed upon plants to the customer’s house or job site. The delivery driver will only drive the delivery truck as far as they are able on the main road or driveway. The delivery driver will not drive off the road/driveway or into the yard. 

 

The driver will take the customer’s plants off of the truck (excluding 25 gallon (or larger) and balled and burlapped plants) and set them behind the delivery truck. The driver is not responsible for moving plants farther than where the truck stops and unloads. The driver is not responsible for and will not move the customer’s plants to their final location at a home or job site.

 

The delivery truck driver is not responsible for unloading 25 gallon (or larger) and/or balled and burlapped plants by his/herself. 


 

Expectations of the Customer:

 

The customer is expected to understand the size and quantity of plants that they are purchasing, and to make their own necessary arrangements to get those plants to their final destination on a property. 

 

For plant orders that include 25 gallon or larger container plants and/or balled and burlapped plants, the customer is expected to have arrangements for assisting the delivery driver with unloading. This can include extra manpower and/or appropriate machinery.

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